HubSpot Service Hub services
HubSpot Service Hub, set up for customers who stay
HubSpot Service Hub is HubSpot's customer service software: a help desk, knowledge base, customer portal, feedback surveys and an AI customer agent, on the same CRM as sales and marketing. Set up well, it answers routine questions automatically and shows your team which customers need attention. Cybersolve sets it up around how you support customers.
● Ticket resolved
Answered by the customer agent from your help articles
Trusted by businesses like these
What's new
Faster answers, less repetitive work
Service Hub now uses AI to answer routine questions, draft help articles and spot customers at risk. As of October 2026, these are the features worth knowing about.
Customer agent
Answers customer questions on chat and email from your own content. Credits are used only when it resolves a conversation.
Professional and Enterprise
Reply recommendations
Suggested replies for agents inside the help desk, without using credits.
Professional and Enterprise
Knowledge base agent
Drafts new help articles and suggests edits to existing ones, so your knowledge base keeps up.
Beta
Professional and Enterprise
CX score
A view of customer experience across conversations, to spot problems early.
Beta
Professional and Enterprise
Customer success workspace
Health scores and a single view of each account, so customer success can act before renewals are at risk.
Professional and Enterprise
Conversation intelligence
Calls transcribed and analysed for coaching and recurring issues.
Limited on Professional
Full on Enterprise
Quality assurance score
Scores support conversations against your standards, to coach agents consistently.
Beta
Enterprise
Breeze Assistant
HubSpot's AI assistant, now able to take actions and hand work to agents, included in every edition.
All editions
Many AI features and agents run on HubSpot Credits, which paid plans include and which can be topped up. Features marked Beta may change, and some need a Service seat.
The numbers
HubSpot customers close more tickets
HubSpot's own figures for customers using Service Hub.
57%
Higher ticket close rate for Service Hub customers after 6 months
39%
Less time closing tickets for Professional and Enterprise customers using the customer agent
95%
Of surveyed HubSpot customers achieve a positive return on investment
Source: HubSpot ROI Report 2025, based on aggregated HubSpot customer data and a survey of 1,546 CRM users (August 2025). Results for individual businesses vary. These are HubSpot's figures, not Cybersolve's.
Want to know how much of your support could be answered automatically?
Book a Service Hub consultationFeatures
Everything support and success need
What Service Hub does for support teams and the people who look after accounts.
One place for every conversation
Ticketing, live chat and team email from Starter; the help desk workspace with SLAs, WhatsApp and calling from Professional.
Self-service that works
A knowledge base, customer portal and the customer agent from Professional, so customers can help themselves at any hour.
Keep customers longer
The customer success workspace, health scores and feedback surveys (NPS, CES and CSAT) from Professional.
Run a tighter operation
Service analytics and macros from Professional; skills-based routing, conditional SLAs, help desk coaching and customer journey analytics on Enterprise.
Editions and pricing
Which edition fits
Starter covers ticketing and chat. Professional is where the help desk, knowledge base, portal, surveys and customer agent begin. Enterprise adds routing, coaching and control.
Starter
Suits
Small teams handling support from a shared inbox
What it adds
Ticketing, multiple ticket pipelines, live chat, simple ticket automation and Breeze Assistant
Professional
Help desk and customer agent start here
Suits
Growing support and customer success teams
What it adds
Help desk, SLAs, knowledge base, customer portal, feedback surveys, customer success workspace, the customer agent and WhatsApp
Enterprise
Suits
Larger or multi-team support operations
What it adds
Skills-based routing, conditional SLAs, help desk coaching, quality assurance scoring, customer journey analytics and higher limits
HubSpot pricing
What will Service Hub cost?
HubSpot currently offers per-seat pricing alongside its established plans, and what you pay depends on the edition, the number of seats and the credits you use. Cybersolve will work out the right set-up and cost for your team before you commit.
What makes up the cost
Edition
Starter, Professional or Enterprise
Seats
Paid seats only for the people who need them
Credits
A monthly allowance for AI features and agents
Onboarding fee
$1,500 to $3,500
Waived*
* For Professional and Enterprise, when Cybersolve leads your onboarding.
Services
How Cybersolve helps
Onboarding gets your team live on the essentials. Implementation goes further, building your support and success processes in HubSpot.
Service
When it fits
What you get
Onboarding
You have just bought Service Hub or are about to
Inboxes, ticket pipelines, chat and your help desk set up around how you support customers, with your team trained
Implementation
You need more than the basics: SLAs, a knowledge base, a portal or surveys
Your support and success processes designed and built in HubSpot, tested with real scenarios before launch
Customer agent set-up
You want routine questions answered automatically
The customer agent configured with your content and hand-off rules, rolled out carefully and reviewed
Managed Service Hub
You want ongoing help after launch
New automation, reports and help-centre improvements from a HubSpot-certified team
Integrations with your product, billing and calling tools, and training for support and success teams, can be part of any of these. Moving tickets and customer data from another system is covered by HubSpot onboarding and migration.
Starting on Professional or Enterprise? When Cybersolve leads your onboarding, HubSpot's onboarding fee can be waived for customers in the UK, the US and South Africa, on both HubSpot's per-seat pricing and its established plans.
Watch
See what's new in Service Hub
HubSpot's Fall 2026 Spotlight on delighting customers with Service Hub.
Why Cybersolve
Service Hub, connected to sales and marketing
HubSpot Gold Solutions Partner with a HubSpot-certified team
More than 100 HubSpot implementations
AI agent set-up, integrations and RevOps under one roof, so support data reaches the teams who need it
Founded in 2015
“Helped us with our dashboard building. We could finally see what was happening in our business: our sales process, the customer journey and marketing automation.”
HK
H.K.
Banking and Financial Services · HubSpot review
★★★★★
More HubSpot Hubs
Every Hub runs on the same Smart CRM
Most businesses start with one or two Hubs and add more as they grow.
What is HubSpot Service Hub?
HubSpot's customer service software. It brings ticketing, a help desk, knowledge base, customer portal, feedback surveys and an AI customer agent onto the same Smart CRM as sales and marketing.
Who is Service Hub for?
Businesses that support customers after the sale: B2B companies with support and customer success teams, and B2C businesses handling high volumes of questions. Small teams can start on Starter; most teams that need a help desk, knowledge base or customer agent need Professional.
Does Starter include the help desk and knowledge base?
No. The help desk workspace, SLAs, knowledge base, customer portal, feedback surveys and customer agent start on Professional.
How is the customer agent charged?
In HubSpot Credits, per conversation it resolves; credits are used only when it delivers a resolution. Reply recommendations for your own agents do not use credits.
Can Service Hub handle WhatsApp?
Yes, on Professional and Enterprise. Sending more than 50 business-initiated conversations a day needs a verified Meta Business Manager account.
Can you connect Service Hub to our other systems?
Usually, yes. Support tools, product data and billing systems can often be connected through native integrations or custom API work. Each connection is scoped after a review of the systems involved.
Can HubSpot's onboarding fee be waived?
Yes, on Professional and Enterprise, when Cybersolve leads your onboarding. This applies to customers in the UK, the US and South Africa, on both HubSpot's per-seat pricing and its established plans.
Get in touch
Make support easier on everyone
Tell Cybersolve how you support customers today, and get a clear plan for setting up or improving Service Hub.
Your enquiry goes to a specialist, not a sales script
No obligation and no hard sell
Calls arranged around your time zone
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